Shipping Policy

Shipping Policy

At XOZO.IN, we are committed to delivering your orders safely and on time. Every product is carefully packed to ensure it reaches you in the best possible condition.

Order Processing

  • Orders are processed after successful payment confirmation.

  • Processing time may vary depending on the product, customization requirements, and order volume.

  • Customized or made-to-order products may require additional processing time before dispatch.

Shipping & Delivery

We partner with trusted courier and logistics providers to deliver orders across India.

The estimated delivery time depends on:

  • Your delivery location

  • Product availability

  • Customization requirements (if applicable)

  • Courier serviceability

While we strive to deliver within the estimated timeframe, unforeseen circumstances such as weather conditions, public holidays, natural disasters, or courier delays may occasionally affect delivery schedules.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details (where available), allowing you to monitor your shipment's progress.

Returned Orders

If an order is returned to us due to reasons including, but not limited to:

  • Incorrect or incomplete shipping address provided by the customer

  • Customer unavailable to receive the delivery

  • Order refused by the customer

  • Unclaimed package

  • Any other reason not caused by an error on the part of XOZO.IN

the order will be considered a returned shipment.

Reshipping Charges

If you would like the returned order to be shipped again, additional shipping charges will apply.

The customer will be responsible for the actual cost of reshipping the order. We will inform you of the applicable shipping charges before processing the reshipment. The order will be dispatched again only after the additional shipping charges have been paid.

Address Verification

To avoid delays or returned shipments, we strongly recommend that you carefully verify the following before placing your order:

  • Full recipient name

  • Complete delivery address

  • Landmark (if applicable)

  • PIN code

  • Mobile number

XOZO.IN shall not be responsible for delivery issues arising from incorrect or incomplete shipping information provided by the customer.

Need Assistance?

If you have any questions regarding your shipment or delivery, our support team is always happy to help.

Please contact us at and we'll do our best to assist you as quickly as possible.

Thank you for choosing XOZO.IN.

Every gift begins with love and ends with a smile.